Privacy Policy

Last updated: October 2026 · Written in plain language on purpose.

What we collect

When you request a free estimate or purchase a report, we collect what's needed to do the work: your name and contact information, details about your vehicle and accident (year, make, model, mileage, damage description, state), and documents you upload, such as your repair invoice. To reveal and email a qualifying estimate, we collect your email address, questionnaire answers, and estimated range. We record the follow-up notice displayed on the form and your submission time. We do not record this as a separate marketing opt-in.

Files attorneys and other professionals send us about their clients

Attorneys, law firms, body shops and other professionals sometimes send us information about their clients so we can prepare an appraisal: for example the client's name and contact details, vehicle and accident details, repair estimates and invoices, photos, insurer correspondence and claim numbers. We treat this information as confidential.

One purpose. We use it only to evaluate the claim, prepare the appraisal, demand letter and related work the professional asked for, and answer questions about that work.
No marketing. We never add clients to marketing emails or follow-up sequences, and we don't contact a client directly unless the professional asks us to.
Limited sharing. We don't sell it. We share it only with the professional who sent it, anyone they ask us to send our work to, and the service providers listed below that we need to do the work.
Only what's needed. Please don't send Social Security numbers, driver's license numbers, medical records or bank details; they aren't needed for an appraisal. If we receive them, we delete them.
Retention and deletion. We keep the file as long as reasonably needed to support the claim (see Retention) and delete it sooner when the professional asks. When we delete a file, we delete it from our email, storage and working copies.

The professional who sends a file is responsible for having permission to share it with us. Clients can also contact us directly about their information at hello@valuereclaimed.com.

How we use it

To produce your diminished value appraisal and demand letter, to communicate with you about your order, and to send you the estimate you requested. Bryan may also email you about your estimate and ordering an appraisal. You can unsubscribe from follow-up emails at any time. We may also ask how you found us — that helps us understand which channels work. We do not sell your information to anyone, and we don't share it except with the service providers below who are needed to run the business.

Estimate delivery and lead records

Cloudflare processes the estimate form and Resend delivers the requested estimate. A separate lead record, including your email, questionnaire answers, and the follow-up notice shown to you, is sent to our business email inbox so we can keep track of your request.

Service providers

We use a small number of providers to run the business, and each only gets what it needs to do its job: Google (business email and file storage), Basin (our intake forms and the documents uploaded with them), Cloudflare (website hosting and the estimate form), Resend (estimate emails), Stripe (payments), and software tools, including AI-assisted tools, that help us review documents and prepare reports. We use these tools with settings that don't allow your information to be used to train their models.

Payments

Payments are processed by Stripe. Your card details go directly to Stripe — we never see or store them.

Analytics

We use Google Analytics and Microsoft Clarity to understand how visitors use the site (pages viewed, general interaction patterns). These tools use cookies and similar technologies. Clarity may record anonymized session interactions to help us improve the site. You can block cookies in your browser without affecting your ability to order a report.

We also use the Meta Pixel, a tool from Meta Platforms (Facebook and Instagram), to measure how our ads perform and to show our ads to people who have visited this site. It records page visits and general actions such as finishing the free estimate or opening checkout. We do not send Meta your estimate answers, your name, your email address, or any vehicle or claim details. You can control ad personalization in your Facebook and Instagram ad settings, or block third-party cookies in your browser.

Retention

We keep claim documents and reports, including files sent by attorneys and other professionals, as long as reasonably needed to support the claim — insurers sometimes respond months later, and you may need us to reference your file. We keep client files in password-protected business accounts that only Value Reclaimed can access. You (or the professional who sent your file) can request deletion at any time by emailing us.

Your choices

You can stop follow-up emails at any time by replying “unsubscribe” to an email or emailing hello@valuereclaimed.com. You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email hello@valuereclaimed.com and we'll take care of it.

Contact

Questions about this policy: hello@valuereclaimed.com.