Privacy Policy

What we collect

When you request a free estimate or purchase a report, we collect what's needed to do the work: your name and contact information, details about your vehicle and accident (year, make, model, mileage, damage description, state), and documents you upload, such as your repair invoice. If you email your estimate to yourself, we collect the name and email address you enter.

How we use it

To produce your diminished value appraisal and demand letter, to communicate with you about your order, and to send you the estimate you requested. We may also ask how you found us — that helps us understand which channels work. We do not sell your information to anyone, and we don't share it except with the service providers below who are needed to run the business.

Payments

Payments are processed by Stripe. Your card details go directly to Stripe — we never see or store them.

Analytics

We use Google Analytics and Microsoft Clarity to understand how visitors use the site (pages viewed, general interaction patterns). These tools use cookies and similar technologies. Clarity may record anonymized session interactions to help us improve the site. You can block cookies in your browser without affecting your ability to order a report.

Retention

We keep your claim documents and report as long as reasonably needed to support your claim — insurers sometimes respond months later, and you may need us to reference your file. You can request deletion of your data at any time by emailing us.

Your choices

You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email hello@valuereclaimed.com and we'll take care of it.

Contact

Questions about this policy: hello@valuereclaimed.com.