Your car was repaired.
Its value wasn’t.

It depends on what you signed. If you signed a full release that specifically included diminished value, you may have waived your right. If the settlement only covered repairs and medical bills, your DV claim may still be open. When in doubt, get the free estimate — it costs nothing to find out.

We serve clients in 48 states. We do not serve Nebraska (no established legal basis for third-party DV claims) or Oregon (Oregon law requires DV reports to be signed by a state-licensed appraiser, a credential we do not hold).

Usually, yes. Leased vehicles add some legal complexity because the leasing company holds the title, but lessees typically have standing to pursue diminished value against the at-fault driver's insurance — particularly in strong-DV states. Outcomes depend on your lease terms and state law. If we review your paperwork after purchase and determine there's a fundamental standing issue that would prevent recovery, your report fee is refunded in full under our guarantee.

Simple: if the diminished value we document is less than the cost of the report, you get a full refund. If we can't find you more than you paid us, you don't pay. We also pre-screen every claim before accepting payment — if we don't think your claim has merit, we'll tell you that for free before you spend anything.

Standard turnaround is 48 hours from the time you submit your completed intake form with all required documentation. In most cases it's faster. Your full appraisal, demand letter, DOI complaint letter, and insurer strategy notes are delivered by email — all human-reviewed before they leave our desk.

The main thing you need is your repair invoice — the itemized estimate or final bill from the body shop showing the total repair cost. If you have the other driver's insurance claim number, that's helpful but not required. We'll guide you through everything on the intake form after payment. Most people complete it in under 10 minutes.

Every report includes counter-response templates for exactly this situation. If the insurer stonewalls or comes back with a lowball offer, you have pre-drafted language ready to go — including escalation to the state DOI. In our experience, a filed DOI complaint changes the dynamic quickly. Insurers know that a regulatory complaint creates a paper trail they'd rather avoid.

No. The demand letter, DOI complaint, and counter-response templates in your report are designed to be sent directly by you, without any legal representation. Most DV claims settle through the insurer's claims process without ever involving an attorney or court. If your claim is unusually large or the insurer is actively hostile, an attorney may be worth consulting — but the vast majority of clients handle this entirely on their own.